How We Test Crypto Casinos: Our Full Methodology for the Trust Index

Every score on our Trust Index is based on a defined testing process. This page describes exactly what we test, how we weight each category, and what the resulting score means for a player making a decision about where to deposit.

We publish this not as a formality but because the methodology is what separates a useful review from a ranking that reflects commission agreements. If you understand how we score, you can evaluate whether our conclusions are trustworthy.

The six Trust Index categories

1. Withdrawal speed and reliability (25% of score)

We fund a real account with our own cryptocurrency and request at least two withdrawals at different amounts. We time each withdrawal from submission to receipt in an external wallet. We note whether any documentation was requested mid-process that was not disclosed upfront. We also check whether the stated withdrawal minimum on the deposit page matches the practical minimum per payment method.

This category carries the highest weight because withdrawal reliability is the most direct measure of whether a casino will actually pay you. A casino with perfect marks everywhere else that delays withdrawals is not a safe choice.

2. Licence validity (20% of score)

We verify the licence number against the relevant regulator's public database. We confirm the registered entity matches the casino's operating entity. We check whether the licence is current (not expired or suspended). We also review whether the licensing body provides any meaningful player protection mechanism, such as an ADR process. See our licences guide for how the major bodies compare.

3. Bonus transparency (20% of score)

We read the complete bonus and promotional terms for every offer the casino advertises. We calculate the expected value of each bonus offer at standard game RTPs. We look for maximum bet clauses, game restrictions, and bonus abuse definitions. We assess whether the wagering requirements are disclosed clearly in the headline offer or buried in general terms. We also check for consistency between what is shown in marketing and what is in the terms document.

4. Game fairness (15% of score)

Where Provably Fair is claimed, we test the seed reveal process independently. We access the verification interface within the account dashboard and attempt to verify at least one result from each game type the casino offers. Casinos that claim Provably Fair but cannot provide a working verification interface score zero on this element. We also review any third-party audit certificates for RNG certification where Provably Fair is not offered.

5. Complaint history (15% of score)

We review a 90-day window of player complaints across CasinoMeister, Trustpilot, and relevant Reddit communities. We look specifically for patterns of non-payment, account closures after large wins, and bonus abuse clause invocations on accounts with no apparent violation. We also note whether the casino's support team responds to public complaints and how those responses are handled. A single complaint is not necessarily meaningful. A pattern is.

6. Support quality (5% of score)

We contact support at least three times per casino: once before any account activity, once during active play, and once after submitting a withdrawal. We measure response time, the accuracy and specificity of answers provided, and whether support behavior changes after a withdrawal request is submitted.

How we calculate the final score

Each category is scored from 0 to 100 based on specific criteria within that category. The weighted average across all six produces the final Trust Index percentage. A score of 65% or higher earns Safe Choice status. Only 3 of the 31 casinos in our 2026 review crossed that threshold.

What we do not do

• We do not accept compensation from casinos to improve their ranking. Every casino on our list is evaluated identically.
• We do not include casinos we have not personally tested. There are no rankings based on marketing materials or casino-provided data alone.
• We do not publish reviews with fabricated test results. If a withdrawal took 31 minutes, the review says 31 minutes.

Who does the testing

Our editorial team consists of three researchers with backgrounds in regulatory compliance, probability, and investigative journalism. Their profiles are on the About Us section of the main page. Each reviewer tests a subset of the 31 casinos in each review cycle, and all results are cross-checked against each other before publication.

How often we update

The Trust Index is updated quarterly. Scores from the previous cycle are retained for comparison but clearly labeled with the date they were recorded. A casino that scored well in the previous cycle but shows new complaint patterns in the current cycle will have its score revised accordingly.

The most recent scores are from our April 2026 review cycle. See the full table for all 31 platforms and the Safe Choice summary for the top three.